Effective Date: 22 December 2024
At Urban Quest Best, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you interact with our website and services. By using our website or services, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and any other information you provide when booking a quest, signing up for updates, or contacting us.
- Technical Information: IP address, browser type, device details, and usage data to improve your online experience.
- Payment Information: Credit card details or payment methods provided during bookings. We do not store your payment details, as they are processed securely by our payment provider.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and manage your bookings and payments.
- To provide customer support and respond to inquiries.
- To send updates, special offers, and relevant information about our services.
- To improve our website, services, and user experience.
- To comply with legal and regulatory requirements.
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
- Service Providers: With trusted third-party vendors for payment processing, email delivery, or other necessary services.
- Legal Requirements: If required by law or to protect the rights and safety of Urban Quest Best, our customers, or others.
4. Data Protection
We take reasonable precautions to protect your personal data from unauthorized access, use, or disclosure. These include secure servers, encryption technologies, and restricted access to sensitive information.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. These tools help us analyze website traffic, remember your preferences, and improve our services. You can manage or disable cookies through your browser settings, but this may affect some website functionalities.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to your information if it is inaccurate or incomplete.
- Withdraw consent for marketing communications at any time.
- Request the deletion of your personal information, subject to legal and regulatory requirements.
To exercise your rights, please contact us using the details provided below.
7. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be effective from the date of publication. Please review this policy periodically for updates.
Contact Us
If you have any questions or concerns about this privacy policy or how we handle your data, please contact us:
- Address: Urban Quest Best, 51 Goldhill Plaza, #07-10/11, Singapore, 308900
- Email: [email protected]
- Phone: +65 9660 0686
Thank you for trusting Urban Quest Best with your personal information.